Faq
Shopping FAQ Product FAQ Collection FAQ
- Q1: How long will it take for my order to be processed and delivered?
- A1:Once you have submitted the order, it will normally take 1-2 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail. Currently, we can not offer overnight shipping.
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- Q2: How can I check the status of my order?
- A2:You can login into your account and check the status of your order in the order history.
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- Q3: How much shipping will be charged for each order and how can I track my parcel online?
- A3:No matter how many items you purchase per transaction, we only charge $9.99 for shipping.The tracking number and link would be sent by email once your order has been shipped. You can track your parcel status online with the tracking information we sent to you.
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- Q4: What should I do if I never received the shipment?
- A4:After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if the you have furnish incorrect information in the order form.
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- Q5: Is it safe to order on topbuygucci.com?
- A5:Yes, don't worry about it! It is safe to order on topbuygucci.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at topbuygucci.com is 100% safe. All the payment process is done by Paypal, which is known by its top security and anti-fraud systems. None of your personal details will be revealed.
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- Q6: How do I order on topbuygucci.com?
- A6:Ordering on topbuygucci.com is easy and safe. If you would like to purchase the piece, just click on How To Order
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- Q7: Do you ship your jewelry and ornaments worldwide?
- A7:Yes, we will ship our jewelry worldwide by National Express Mail, and it usually takes 5-7 days for delivery.
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- Q8: What methods of payment do you accept?
- A8:We just support the only payment method: Paypal. So Payments should be forwarded to the account: sale@topbuygucci.com.
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- Q9: What if I need extra help or advice about my purchase?
- A9:If you need any assistance on your purchase, you may contact to our custom service. Then fill in the form, including your name, email and questions and submit them, it's OK.
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- Q10: What kind of currency do you accept?
- A10:We accept multiple currencies since we use Paypal. So don't worry! If you ever have questions or problems in the payment process, feel free to contact us at support@topbuygucci.com
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- Q11: I have no idea which I shall buy, can you give me some suggestions?
- A11:Of course! A gift from topbuygucci perfectly expresses your feelings and honors life's important moments. You should make a decision according to the recipient, his or her or your taste or likings, your ability to pay, the season and festival, the relationship between you, and so on.
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- Q12: How can I make returns or exchanges?
- A12:We provide return and exchange service for our valued customers. Please refer to our return and exchange policy firstly. If you decide to return your order, please contact us by email at support@topbuygucci.com.
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- Q13: Things are usually cheaper if they are bought in bulk. Are you ?
- A13:Sure! It will be cheaper if you do a bulk shopping.
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- Q14: How to get my refund from topbuygucci.com?
- A14:After receiving your returned items，we'll refund money directly to your paypal account .Usually you can check it in a week.
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- Q15: Is the jewelry coming with the original packs?
- A15:Yes. Your order will come with original gift packing including a blue box, pouch, silver care card and gift bag.
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- Q16: Can I get after-sale service in my local Gucci store?
- A16:Sorry. All our jewelry will not be covered by brand stores warranty, that's why we can sell at such discounted prices. However the items can be cared by your local jeweler at a very low cost.
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- Q17: Why is it safe to purchase from topbuygucci.com?
- A17:You can be assured your online paypal transactions are safe at topbuygucci.com. During checkout, when you enter your paypal account & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). We guarantee that every purchase you make will be 100% safe.
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- Q18: How do I know if Topbuygucci.com conducts business in an ethical way?
- A18:The reputation of our company, Topbuygucci.com has been built with the quality service we provide and our ethical business conduct. Our reputation of superior customer service has more than symbolic value. It provides us with a business advantage.
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- Q19: Are these Gucci jewellery authentic?
- A19:All of our merchandises are 100% guaranteed brand new. We deal directly through the manufactory worked for Gucci. The jewelry we offer are all overstock goods/order from the factory.
They are not covered by Gucci warranty and not be authorized by Gucci. That's why we can offer you top quality merchandises at such great discounted prices.
Please be advised you will not get Official Gucci invoice thus NO after-sale service available in your local Gucci stores, instead the service will be provided by us. If you are looking for a product with full service from Gucci, please purchase from the Gucci franchised store instead.
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- Q20: Do they come with original Gucci Packs?
- A20:Yes, all the items will come with original Gucci gift packs including the delicate box, pouch, silver care card and gift bag.
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- Q21: Why are your prices so low but with good quality?
- A21:It is just because we are direct agent.
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- Q22: What should I do if the items were damaged upon receipt?
- A22:You need to inform us by sending an email to support@topbuygucci.com immediately upon receipt of shipment. We will require a picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.
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- Q23: How should I store my silver?
- A23:Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch provided with your silver or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber will cause tarnishing and corrosion.
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- Q24: How do I care for my diamond?
- A24:Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. topbuygucci suggests that your ring receive periodic professional maintenance. Our trained artisans will check that the setting is adequately securing your stones and give your ring a thorough cleaning. Between professional cleanings, topbuygucci recommends the occasional use of a nonabrasive cleaner for diamond jewelry. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewelry with stones other than diamonds may need other care.
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- Q25: How do I care for my cultured pearls?
- A25:Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. topbuygucci cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.
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- Q26: How can I handle my orchid products that have oxidized finish?
- A26:The sterling silver orchid products that have oxidized finish are not coated on the surface. Please avoid using a silver polisher. Please use a dry, clean cloth and avoid scratching.
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- Q27: How can I handle wood products?
- A27:Products featuring both wood and sterling silver should be cleaned with a standard polishing cloth. If using a silver polisher, please do not apply it in areas that that have wood or stones. The wood elements are natural and do not have any coating. By repeating to leave it in a dry or humid area, there is a chance that the wood will crack. Please use a pure beeswax polishing compound to maintain the wood.
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